FAQ

FAQ

Your question

Frequently Asked Questions (FAQ) is a list of questions that users or interested parties often ask about products or services.

Our Towels

Q: What kinds of towels does behome offer?
A:  We manufacture and sell 100% cotton towels in a variety of styles and textures.
      You can choose the right towel based on your preferences and needs.
      https://www.behomeshop.com/en/custom-product/collections-en/
x    We do not offer microfiber or nano-fiber towels.
Q: What’s the difference between Carded and Combed Cotton?
A:  Both are 100% cotton.
      Carded Cotton is standard-quality cotton that’s soft, breathable, and absorbent.
      Combed Cotton is a higher-grade cotton that’s been specially processed ‘combing’
      for extra softness and absorbency.
Q: Is there a minimum order quantity?
A:  There is no minimum for stock items.
      For bulk orders, we offer wholesale prices. Please contact our salesperson for details.
Q: What delivery options are available and what are the shipping fees?
A:  We ship via Thailand Post. Shipping fees depend on parcel size and weight.
      For large orders, shipping fees vary by quantity and destination.
      Urgent orders or self-pickup are available at our shop.
      https://g.page/behomeshop?share

Name Embroidery

Q: Is there a minimum to order name embroidery?
A:  No minimum. You can choose fonts and thread colors from our catalog.
      We only accept embroidery of towels from the shop. Size of hair and household towels [Name Embroidery]
Q:  How long does name embroidery take?
A:   For up to 10 towels, please allow 5–7 business days (shipping not included).
Q:  Can I use your fonts for a bulk order that does not meet logo embroidery minimum?
A:   Yes, you can. Just send us the name(s), choose a font, and tell us how many towels you’d like embroidered—we’ll confirm the price.

Logo Embroidery

Q: Is there a minimum to order logo embroidery?
A:     Yes.
  •  Bath towels: 50 pcs
  •  Hand towels: 100 pcs
  •  Face towels: 300 pcs
      Please note that we only offer embroidery service on our towels.
Q:  How long does logo embroidery take?
A:   For up to 1,000 pieces, production takes around 30–45 days.
       For urgent orders, please contact us.
Q:  How much does logo embroidery cost?
A:   Pricing depends on the design, logo size, towel size, and quantity.
      Please send us your logo file (.jpeg or .png) and order details for a quote.
      Note: We do not offer logo design services
Q:  What size should my logo be?
A:   You can specify the size or let us recommend one that fits well with the towel.
       Maximum embroidery size: 25 cm (width or height).
Q:   Are there any limitations for embroidery on towels?
A:   Yes. Fine details may not come out clearly on terry towels.
       We recommend text height of at least 0.5 cm (depending on the design).
Q:   Will I see a sample before full production?
A:    Yes. Once your order and deposit are confirmed, we’ll send a sample photo within 5–7 business days for your approval.
Q:   Can I change the design after seeing the sample?
A:    Minor adjustments will be made if the sample doesn’t match your logo well.
        However, in case you request to change a logo or a size, an extra fee may apply.

Hotel Towels

Q:  How are hotel towels different from regular towels?
A:   They’re more durable, with a tighter weave, designed for frequent industrial laundry.
Q: Who are hotel towels suitable for?
A:  Ideal for hotels, hospitals, spas, fitness centers, clinics, and any business that requires heavy-duty towel use.
Q: Is there a minimum order for hotel towels?
A:  There is no minimum for stock items.
      Pricing varies by quantity—please inquire for a quote.
Q: What colors are available for hotel towels?
A:  Standard stock colors, we have white, grey, brown, and blue.
     We accept custom colors with minimum quantity (subject to sizes).
     Please contact our salesperson for more details.

Made-to-Order Towels

Q:  Can I order towels in a color that is not in your collection?
A:  Each of our towel collections comes in a fixed set of colors.
      If you’d like a different color, We accept custom colors with minimum quantity (subject to sizes).
      Please contact our salesperson for more details.
Q:  Can I order a custom design or hotel logo into the towel?
A:   Yes, we accept custom orders with woven patterns or hotel logos.
       The minimum order starts from 1,200 pieces (varies by size and design).
       Please send us your requirements (towel size, specification, weight, color, and pattern), and we’ll assist you further.
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